STORE RETURN POLICY
TERMS OF USE SECTIONS
The following sections represent the Terms of Use and are inclusive
of one unifying document.
GENERAL POLICIES AND TERMS
General Terms of Use | Privacy
Policy | Email Policy | Copyright
Notice
Security Statement
GOVERNING TICKET RESERVATIONS & PERFORMANCES
Ticket Purchasing Policy | Theatre
Policy | Ticket Cancellation Policy | Credit
for Another Performance Policy
GOVERNING AND CONCERNING THE FOLLIES SOUVENIR STAND
Online Store Shipping & Handling
Policy | Store Pricing Policy | Store
Return Policy
The following provisions constitute the Follies Store Return Policy *:
- If it is necessary to return or exchange some merchandise, please call us at (760) 778-7654 and ask for the Purchasing department before sending the return.
- Pack the return merchandise well so it arrives back to us in resaleable condition. If returns are not in resalable condition, items are subject to a 15% re-stocking fee.
- Send the return by the cheapest method possible and enclose a note explaining the reason for the return and the action you would like taken (refund, credit, exchange, replacement).
- If the error is ours, we will gladly refund the return postage if sent by cheapest method. If you ordered the wrong item or you changed your mind about some merchandise, the responsibility for return postage is yours, but we will happily refund or replace the merchandise at your shipping expense, provided the merchandise is returned in good condition.
- Returns must be made within 10 days and will not be honored unless you have received authorization from our Purchasing department prior to shipping.
* Online Gift Certificates are exempt from our Store Return Policy.
